![]() AI-powered chatbots can efficiently resolve common problems and answer questions that would initially consume the bandwidth of a crucial member of your team. You can quickly produce the extra help you need with Power Virtual Agents. Build Capacity with Botsīuilding organizational capacity is essential to building robust business infrastructure. Not only can you create an intelligent chatbot on a no to low-code platform, but your business can deploy multiple customer or employee-facing chatbots to address HR questions or team training.īelow are a couple more benefits your team may reap from building bots using Power Virtual Agents. The benefits of building chatbots with Power Virtual Agents go beyond the obvious. The options include web pages, Facebook Messenger, Slack, Skype, Microsoft Teams, and much more. Once the chatbot is ready to go live, you and your team can determine its channels to connect with your audience. A topic defines a specific conversion path, a subject on which your chatbot can interact with a customer.Īdditionally, you can use trigger phrases for each chatbot’s topics to support the chatbot in determining which conversation it should execute during the interaction. ![]() Next, you create a group of topics for the chatbot. You begin by giving your chatbot a name and clicking the ‘Create’ button. The process of creating a chatbot with Power Virtual Agents is relatively straightforward. Chatbots made with Power Virtual Agents are subject to IT governance and compliance requirements. These three barriers include: anyone can create chatbots, anyone can update chatbots, and bots can integrate with backend systems.Īlthough anyone can create and update their chatbots, IT needs to remain involved in the process. Whether you communicate with the chatbot through typing or speaking, you and the bot interact in a natural language.Ī chatbot built using Power Virtual Agents has this essential characteristic, but what makes it unique is its ability to address bot-making’s three traditional barriers. ![]() The defining characteristic of a chatbot is the conversational interface. Out-of-the-box integration, extensibility to Azure Bot Service, and AI-driven insights to monitor chatbot performance are just a few other features that make this development platform unique. Power Virtual Agents is a Software as a Service (SaaS) that enables anyone to create and update chatbots independently. Microsoft Power Virtual Agents changes this. As useful as chatbots are, this challenge limited their usefulness in many businesses. Understanding Power Virtual AgentsĬhatbots are traditionally complex applications developing and updating them required a team of skilled professional developers. Let us explore how you can use Power Virtual Agents to create sophisticated, AI-power chatbots for your business, solving common issues and answering questions around the clock. These powerfully smart and ever learning bots change how you interact with customers on every platform, allowing anyone on your team to build their bot of choice no matter their skill level. Still, you may not have heard of Microsoft’s Power Virtual Agents, the bots that are easier to use for customer service and beyond. By now, you may have heard of Microsoft Virtual Agents, the incredible little bots that have transformed customer service.
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